Refund Policy.

REFUND POLICY 

Last Updated: 4 September 2026 

At GRPHTE Artifacts, we make products intended to be owned, used and kept. We therefore do not operate an unconditional “change of mind” refund programme. 

Every order is subject to the terms below and to all mandatory rights and remedies available under applicable law. 

1. ELIGIBILITY FOR A REFUND 

A refund may be available where:

  • the product delivered is materially defective;
  • the product is materially damaged in transit;
  • the product supplied is materially different from the product ordered;
  • the wrong product has been supplied;
  • the product is materially deficient or does not conform to its stated specifications;
    • we are unable to fulfil an accepted order;
  • we expressly agree to a refund under these policies; or
  • a refund is otherwise required under applicable law. 

Minor variations in colour, texture, finish, grain, dimensions or appearance that are inherent to the materials, manufacturing process or photography do not constitute a defect where the product remains materially consistent with its description. 

2. NON-REFUNDABLE SITUATIONS 

Except where otherwise required by applicable law, refunds will not ordinarily be provided for: 

  • change of mind;
  • personal preference;
  • a product being different from what the customer imagined;
  • colour differences caused by individual screens or display settings;
  • minor manufacturing or material variations that are inherent to the product;
  • normal wear and tear;
  • damage caused after delivery;
  • misuse or improper handling;
  • failure to follow care instructions;
  • unauthorised modification or repair;
  • products damaged through customer negligence;
  • incorrect measurements or specifications supplied by the customer;
  • refusal to accept a correctly addressed shipment; 

failed delivery caused by incorrect or incomplete customer information; or

products purchased from third parties or resellers, where the order was not placed directly with GRPHTE Artifacts. 

3. DAMAGE ON DELIVERY 

Customers must inspect the package and product promptly after delivery. 

Where a product appears damaged on arrival, please contact us as soon as reasonably practicable and provide: 

  1. order number;
  2. photographs of the external packaging;
  3. photographs of the internal packaging;
  4. photographs and/or video showing the damage;
  5. photographs of the shipping label; and
  6. a description of the issue. 

We may request additional information reasonably necessary to assess the claim. 

Failure to provide requested evidence does not, by itself, extinguish any non-waivable statutory rights. 

4. DEFECTIVE OR INCORRECT PRODUCTS 

If you believe a product is defective, materially deficient, materially different from its description, or incorrect, contact us promptly at: 

grphtecare@gmail.com

Please include your order number and clear photographs/video of the issue. 

We may assess the product and, where appropriate, provide one or more of the following remedies depending on the circumstances: 

  • repair;
  • replacement;
  • exchange;
  • refund; or
  • another remedy required or permitted by applicable law. 

The remedy offered will depend on the nature of the issue, product availability and applicable law.

5. RETURN AUTHORISATION 

Do not send products back without receiving return instructions from us. 

Unauthorised returns may be delayed in processing. 

Where a return is approved, we will provide the applicable return instructions and return address. 

6. CONDITION OF RETURNED PRODUCTS 

Where a return is authorised, the product should be returned in the condition reasonably required for assessment and resale, together with original packaging and accessories where applicable. 

This requirement does not limit any statutory rights relating to defective, damaged or incorrectly supplied products. 

7. REFUND PROCESSING 

Once an approved return has been received and assessed, we will process the applicable refund within the timeframe required by applicable law and our payment-processing systems. 

Refunds will ordinarily be made using the original payment method, subject to payment-provider limitations and applicable law. 

The time taken for the amount to appear in the customer’s account may depend on the customer’s bank, card issuer, payment provider or other financial institution. 

8. SHIPPING CHARGES 

Where a refund is approved because the product was defective, materially damaged in transit, materially incorrect, or otherwise eligible for a remedy under applicable law, applicable shipping/return costs will be handled in accordance with the circumstances and applicable law. 

Where a return is requested for a reason that does not entitle the customer to a refund under this policy, the customer may be responsible for applicable return shipping costs. 

9. PARTIAL REFUNDS 

Where only part of an order is affected, the refund may be limited to the affected product or portion of the order, together with any applicable charges required to be refunded by law.

10. CANCELLATION BEFORE DISPATCH 

Cancellation requests may be submitted by contacting us at core.grphte@gmail.com. 

Where an order has not yet entered fulfilment or dispatch, we will make reasonable efforts to accommodate a cancellation. 

Once an order has entered fulfilment, been customised, or been dispatched, cancellation may no longer be possible except where required by applicable law or expressly permitted by our policies. 

11. CUSTOM, PERSONALISED AND MADE-TO-ORDER PRODUCTS 

Products made, modified or personalised specifically according to customer instructions may not be eligible for cancellation, return or refund due solely to change of mind, subject always to applicable law and any rights arising from defect, deficiency, incorrect fulfilment or non-conformity. 

12. SALE AND PROMOTIONAL PRODUCTS 

Products sold during promotions remain subject to this Refund Policy. 

A promotional price does not remove mandatory consumer rights. 

Any product-specific exclusion or restriction will be disclosed before purchase and will operate only to the extent permitted by applicable law. 

13. FRAUDULENT OR ABUSIVE CLAIMS 

We reserve the right to investigate claims where there are reasonable grounds to suspect fraud, abuse, repeated misuse of the returns process, manipulation of evidence or other unlawful conduct. 

Nothing in this section prevents a customer from exercising legitimate rights available under applicable law. 

14. STATUTORY RIGHTS 

Nothing in this Refund Policy is intended to exclude, restrict or waive any consumer right, remedy, guarantee or protection that cannot lawfully be excluded under applicable law.

Where a mandatory statutory right conflicts with this policy, the mandatory statutory provision will prevail. 

15. CONTACT 

For refund or return-related enquiries: 

GRPHTE Artifacts 

Operated by: GRPHTE Creative Labs Pvt. Ltd. 

SF-1 Satyam Complex 

Bopal 

Ahmedabad 

India-380058 

Email: core.grphte@gmail.com 

Please include your order number in all communications.