SHIPPING & RETURN POLICY 

Last Updated: 4 September 2026 

GRPHTE Artifacts ships products from India to eligible delivery locations displayed or accepted at checkout. 

1. ORDER PROCESSING 

Orders are generally processed within 31 Days after successful payment and order confirmation. 

Made-to-order, customised, limited-edition or otherwise specially produced products may require additional processing time. Any applicable production timeline will be stated on the relevant product page or communicated to the customer. 

Orders are not considered dispatched until they have been handed over to the applicable logistics provider. 

2. DELIVERY ESTIMATES 

Estimated delivery timelines are displayed at checkout or communicated after dispatch where applicable. 

Typical delivery timelines: 

India: 45 days after dispatch 

International: 59 days after dispatch 

These are estimates and may vary depending on destination, logistics conditions, carrier capacity, weather, public holidays, customs processes and other circumstances beyond our reasonable control. 

A shipping estimate is not a guarantee unless expressly identified as a guaranteed delivery commitment. 

3. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed at checkout before payment. Shipping charges may vary depending on: 

• destination;
• product dimensions;
• product weight;
• order value;
• delivery method; and
• international shipping requirements. 

4. TRACKING 

Where tracking is available, tracking information will be provided through the contact details supplied with the order. 

Tracking information is generated and maintained by the applicable logistics provider. Delivery scans may occasionally be delayed or incomplete. 

5. DELIVERY ADDRESS 

Customers are responsible for providing a complete and accurate delivery address. Once an order has been dispatched, changes to the delivery address may not be possible. 

If an address change is requested after dispatch, any additional cost imposed by the logistics provider may be payable by the customer where permitted by law. 

6. FAILED DELIVERY 

A delivery may be treated as unsuccessful where the carrier is unable to deliver because of: 

• an incorrect address;
• an incomplete address;
• unavailable recipient;
• refusal to accept the package;
• failure to respond to delivery attempts;
• restricted access to the delivery location; or
• other circumstances attributable to the customer. 

Where a shipment is returned to us following unsuccessful delivery, we will contact the customer where reasonably practicable.

Any re-shipment may be subject to additional shipping charges where the failed delivery resulted from customer-provided information or customer action, subject to applicable law. 

7. INTERNATIONAL ORDERS 

International orders may be subject to customs duties, import taxes, clearance charges, brokerage fees or other governmental charges imposed by the destination country. 

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer. 

GRPHTE Artifacts does not control customs clearance decisions, import restrictions or governmental charges imposed by the destination country. 

Customers are responsible for ensuring that the ordered product may legally be imported into the destination country. 

8. LOST OR DELAYED SHIPMENTS 

If tracking indicates that a shipment is delayed, we may assist the customer in raising a query with the logistics provider. 

Where a shipment is confirmed as lost, we will assess the circumstances and provide the applicable remedy in accordance with our policies and applicable law. 

9. RETURN WINDOW 

Where a return is permitted under our Refund Policy or applicable law, the customer must initiate the return request within 2 days of delivery. 

The return window does not restrict any longer period or remedy that may apply under mandatory law. 

10. RETURN REQUESTS 

Return requests must be submitted to: 

grphtecare@gmail.com

The request should include: 

• order number;
• customer name;
• reason for return;
• photographs/video where relevant; and
• any other information reasonably required to assess the request. 

We will provide return instructions where the return is approved. 

11. RETURN SHIPPING 

Where a return is required because we supplied a defective, damaged, materially incorrect or materially non-conforming product, return shipping will be handled in accordance with applicable law and the circumstances of the case. 

For customer-requested returns that are not required to be accepted under applicable law, the customer may be responsible for return shipping and related costs. 

12. RETURN PACKAGING 

Customers are responsible for packaging authorised returns sufficiently to prevent damage during transit. 

Where possible, the original packaging should be retained until the customer has determined that the product is satisfactory. 

We may reject responsibility for damage caused solely by inadequate customer packaging where the damage was not present before the return shipment and applicable law permits such limitation. 

13. PRODUCTS DAMAGED DURING RETURN SHIPPING 

Customers should retain photographs of the product and packaging before handing an authorised return to the carrier. 

Where a product is damaged during an authorised return shipment, we may request evidence from the customer and/or logistics provider to determine responsibility. 

Nothing in this section limits mandatory statutory rights. 

14. EXCHANGES 

Exchanges are not guaranteed unless expressly offered for the relevant product. 

Where an exchange is approved, availability of the requested replacement product will be subject to current inventory.

Where a replacement product is unavailable, another legally appropriate remedy may be offered. 

15. NON-RETURNABLE PRODUCTS 

Except where required by applicable law, certain products may not be eligible for return solely due to change of mind, including: 

• customised products;
• personalised products;
• made-to-order products;
• products modified specifically at the customer’s request;
• products that cannot reasonably be resold for hygiene or other legitimate reasons, where applicable; and
• products expressly identified as non-returnable before purchase. 

These exclusions do not apply where a product is defective, materially damaged, materially incorrect, deficient, misdescribed or otherwise subject to a mandatory statutory remedy. 

16. INSPECTION 

Returned products may be inspected to determine the nature of the issue and the appropriate remedy. 

Inspection is not intended to delay legitimate claims and will be conducted within a reasonable period. 

17. FORCE MAJEURE 

Delivery and processing timelines may be affected by circumstances beyond our reasonable control, including natural disasters, extreme weather, war, civil unrest, strikes, governmental restrictions, transportation disruptions, customs delays, carrier failures, infrastructure outages and similar events. 

Where such circumstances occur, we will make reasonable efforts to minimise the impact and keep affected customers informed where practicable. 

18. CONTACT 

For shipping or return enquiries: 

GRPHTE Artifacts 

Operated by: GRPHTE Creative Labs Pvt. Ltd. SF-1 Satyam Complex 

Bopal 

Ahmedabad 

India-380058 

Email: core.grphte@gmail.com